This is the place where Stephen P. Anderson explores all things related to business design, strategy, and great customer experiences.
Please pardon the mess! This site is very much under construction...!
Based on my current track record, this site (and all the missing pages) should be presentable sometime _soon_, and complete to my satisfaction sometime in 2015.
I definitely think this is going in the right direction. Looking forward to see what it’s part of.
— Jared M Spool Sep 13, 10:34 AM
Ooh, a book perhaps? If so, where can I place my pre-order?
— Nathan Smith Oct 13, 11:44 AM
This is great! Loved your walk thru of it at the Forrester conference today, and I hope to see this evolve. Keep in touch.
— Matt MacQueen Oct 25, 01:31 PM